What does the Club provide you and your pet?

• Top-quality preventative healthcare including vaccinations and parasite treatment to protect your pet.
• Peace of mind – the plan includes a Health Check with a vet every six months to allow us to pick up any medical issues early.
• Saving on the total cost compared to if you were not a Health Plan member.
• Relief from financial pressure by spreading the cost and fees are collected by a hassle-free direct debit.
• Our home-delivery option means your pet’s parasite treatments are sent directly to you.
• Our Adored Pets Club is designed to adapt to support your pet from younger years to twilight years.
• A wide range of additional benefits such as discounts on many of our services and in Practice purchases.
• Our Adored Pets Club covers preventative healthcare which most pet insurance policies do not cover.
• Your plan price is fixed for 12 months which offers you protection from increases made by our suppliers.
• Quick and easy to sign up to with no joining fee.

Membership of our Adored Pets Club keeps your pet healthy. Available for dogs, cats and rabbits, our Club includes:

• All routine vaccinations (including primary course and annual boosters)
• Dogs: Distemper, Hepatitis, Parvovirus, Parainfluenza, Leptospirosis, and Canine Respiratory Disease (Kennel Cough)
• Cats: Feline Leukaemia, Enteritis, Calicivirus, and Herpesvirus.
• Rabbits: Myxomatosis, Viral Haemorrhagic Disease 1 and 2 (Yurvac discounted to £24)
• Two Comprehensive health check with a vet – one at vaccines and the other 6 months later
• Year-round tick treatment (for cats on collar plan and dogs on tablet plan)
• Year-round flea treatment (for cats and dogs only)
• Year-round worm prevention (for cats and dogs only)
• Seasonal fly-strike prevention (for rabbits only)

Additional benefits include:

• Neutering discount (£15 for dogs / £10 for cats / £5 for rabbits)
• Discounted Yurvac for rabbits
• 50% off micro-chipping
• 20% off out of hours consultations (excludes treatment)
• 10% off preventative dental treatment
• 10% off all food purchased at the surgery
• 10% off all additional parasite treatments purchased
• 10% discount off our Senior Pet Packages
• Nail clipping (with a nurse)
• Home delivery of your pet’s parasite treatments (optional extra for cats and dogs).

Terms and conditions – Watkins and Tasker Vets Adored Pets Club membership

When joining our Adored Pets Club you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.

If you would like a copy of these terms and conditions in larger print – please ask at reception.

1. The Adored Pets Club is a rolling annual preventative healthcare programme. The Adored Pets Club is not an insurance policy.
2. Membership of the agreement constitutes an agreement between you and WTVets Limited (trading as Watkins and Tasker Vets). Membership and benefits are not transferable to another practice.
3. You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.
4. The fee for your pet will be determined by its species, age and weight.
5. Of course, your pet can still receive treatment outside the scope of the Adored Pets Club and this will be charged in accordance with the practice’s normal fees, terms and conditions.
6. These Adored Pets Club terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Adored Pets Club. That literature forms part of these terms and conditions.
7. Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Adored Pets Club. If we are unable to maintain your pet’s health because you haven’t followed guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.
8. Your membership fees will be collected by Direct Debit on a monthly basis.
9. We use VetSuccess Limited (formerly known as Easy Direct Debits Limited) to collect Direct Debits on our behalf, and your bank statements will show a payment to “BPS re VetSuccess Limited” on behalf of Watkins and Tasker Vets. For the avoidance of doubt, your agreement is with WTVets Limited (trading as Watkins and Tasker Vets). VetSuccess Limited merely provide support to the practice, which includes transferring your payments.
10. Membership for each pet will renew automatically on the anniversary of the date that your pet joined the Adored Pets Club.
11. We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees because of our annual review.
12. In between our annual fees review, your pet’s monthly fees may also change as your pet’s age / weight change. A change in fees due to a change in weight / age will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
13. Failed Direct Debit payments, e.g. because of a lack of available funds, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £9.50 for each failed payment. This administration charge will be added to your account.
14. After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.
15. If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Adored Pets Club membership will be cancelled automatically, and your pet will no longer receive the associated benefits and discounts.
16. If your Adored Pets Club membership is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products and services received during your membership, minus any membership fees received to date.
17. Ending our agreement / cancelling your membership:

• If you need to cancel your membership for any reason on your anniversary date (which is the anniversary of the date you joined) by giving us not less than two weeks’ notice.
• If you need to cancel your membership for any reason before your anniversary date, we will review your account and, where applicable, charge you retrospectively the full price of any products and services received during the course of your membership, minus any membership fees received to date.
• We may end our agreement by giving you written notice as outlined below.

18. Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on request) and may be referred to a third party debt collection agency.
19. Notice:

With regard to this agreement, either party wishing to give notice to the other should do so in writing.

• ‘In writing’ includes emails, letters sent by post, or delivered by hand.
• When we write to you by post, we will use the address most recently provided.
• If you wish to write to us, please use the email address portishead@watkins-tasker-vets.co.uk or send letters to Adored Pets Club Administration, WTVets Limited, Harbour Road, Portishead, BS20 7BL.

20. Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on request).
21. How we use your information:

VetSuccess Limited and Watkins and Tasker Vets will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.

22. Both Watkins and Tasker Vets and VetSuccess Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
23. We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
24. You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either Watkins and Tasker Vets, Harbour Road, Portishead, BS20 7BL or VetSuccess Limited, 18 Albert Road, Bournemouth BH1 1BZ.

VetSuccess Limited is a company registered in England and Wales with company number 09633942 whose registered office is The Chocolate Factory, Keynsham, Bristol, BS31 2AU. WTVets Ltd (Trading as Watkins and Tasker Vets) is a limited company registered in England and Wales with company number 7464478 whose registered office is at 57 High Street, Yatton, Somerset, BS49 4EQ.